FAQ


Here are the answers to some of the most frequently asked questions about DNA Skin skincare products and ShopDNASkin.


We offer FREE SHIPPING on any orders over $100.
Some of our products such as our CryoStem™ Lift Stick and Sprayer, require special handling and dry ice packaging. These products are only available for pickup at this time.
ShopDNASkin has an exclusive agreement to provide next-generation DNA Skin skincare products to a limited area at this time. Check back soon or contact us to learn when we’ll be shipping to your area.
Sorry, we don’t offer international shipping at this time.
Please click on the avatar link (icon of a small person) in the top right next to the cart icon, or scroll to the bottom of the site and click on “My Account”.
Please click on the link in the top right to access the Sign In page. Below the sign in, click on “Lost your Password?”.
You can find the status of your order in the Order History section under My Account.
Please check that the billing address for your credit card matches the billing address you entered during checkout. Try re-entering your information. For further help, please contact us, or contact your financial institution to verify your card information and try re-entering again.
Sorry, we don’t offer free samples on our site at this time. However, feel free to contact us and schedule a time to visit and try our products at our location.
Yes, all of our products are made from 100% all-natural ingredients. They feel better, and they’re better for your skin, your body and the Earth.

Get In Touch


1861 Harbor Shops Drive East
Fort Lauderdale, FL 33316

1-844-DNAPURE

contact@shopdnaskin.com